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Knowledgebase Categories |
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| The knowledgebase is organized into different categories; please select a category that you are interested in. You can also search the entire knowledgebase by entering keywords in the navigation bar beside this text. |
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 | What are the recommended settings for an ESET security solution installed on a server? (3.0) |  |
| The settings described in this article are considered "best practices" when installing ESET NOD32 Antivirus or ESET Smart Security onto a server operating system or desktop computer used in a server role. These settings are design |
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| How do I restore a quarantined file? (3.0) |  |
| In the event that your ESET security product has quarantined a file you know to be safe, the file must be excluded from the real-time and On-demand scanner. Follow the step-by-step instructions below to tempo |
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| Global Proxy Server Settings for ESET Smart Security/ESET NOD32 Antivirus (3.0) | |
| The information in this article is intended for those who use a proxy server (not typical for home users) to connect to the Internet. It is essential to correctly configure the proxy server settings in order |
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| Secondary profile created with ESET Remote Administrator 2.0.29 not showing up when pushed to client workstations | |
| If you are using ESET Remote Administrator 2.0.29 and have created an install package containing a primary and secondary profile, please review the information contained in this article. The information in th |
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| Online scanner FAQ | |
| ESET Online Scanner Frequently Asked QuestionsQ1: Which web browsers are compatible with the ESET Online Scanner? |
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| How do I prevent the splash screen from displaying? (3.0) | |
| By default, ESET Smart Security and ESET NOD32 Antivirus display a small splash screen on program startup. |
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| How do I upgrade 2.x client workstations to 3.0? | |
| To upgrade client workstations from ESET NOD32 Antivirus 2.x to ESET NOD32 Antivirus 3.0 (or ESET Smart Security), first upgrade ESET Remote Administrator to the latest version. |
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| How do I run an On-demand Computer scan? (3.0) | |
| If you suspect that your computer is infected (slow or abnormal behavior), an On-demand computer scan should be performed to examine your computer for infiltrations. We recommend that an On-demand scan be run at least |
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| How do I remove/configure scheduled tasks on my workstations through ESET Remote Administrator? | |
| ESET Remote Administrator (ERA) allows an administrator to deploy and manage configuration changes of ESET sec |
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| ThreatSense® Early Warning System (3.0) | |
| The Early Warning System allows your computer to become an active warrior in a war against computer security threats. Its principle lies in the rapid transmission of newfound infiltrations from your computer, |
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| On-demand computer scan (3.0) is very slow in Windows Vista | |
| If an On-demand scan takes longer than normal to complete under Microsoft Windows Vista, it may be due to incorrect permissions on the temporary file folder. If this is the case, the On-demand scan will show |
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| Compatibility issues between ESET NOD32 Antivirus 3.0 and Outpost Firewall Pro 2008 | |
| If you use Microsoft Windows Vista and Agnitum Outpost Firewall Pro 2008 and experience problems with your system after installing ESET NOD32 Antivirus 3.0, please review the following notes. |
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| Does ESET NOD32 detect a particular virus? | |
| If the threat in question is a real virus and not a hoax, it is very likely that NOD32 detects it. ESET's active heuristic technology creates a virtual computer within the scanning engin |
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| Will ESET NOD32 Antivirus 2.7 automatically upgrade to ESET NOD32 Antivirus 3.0? | |
| No, not currently. If you wish to upgrade from version 2.7 to ESET NOD32 Antivirus 3.0, navigate to |
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| The Windows Security Center displays incorrect information about the protection status of ESET Smart Security or ESET NOD32 Antivirus | |
| If the Windows Security Center reports that antivirus protection in your ESET security product is disabled, even if it is activated and all its features, including antivirus pro |
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| Online Scanner not working | |
| The ESET Online Scanner is a free tool which allows you to remove malware from any PC using only your web browser, without having to install antivirus software. To prevent new infections, |
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| How do I temporarily disable ESET Smart Security/ESET NOD32 Antivirus? (3.0) | |
| Occasionally, during the troubleshooting or installation of third party software applications, you may be prompted to temporarily di |
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| Installing ESET Smart Security or ESET NOD32 Antivirus 3.0 on a computer with the Windows 2000 operating system | |
| Before installing ESET Smart Security or ESET NOD32 Antivirus 3.0 on a computer running Microsoft Windows 2000, you must first upgrade the computer to Service Pack 4 (recommended) or install the Windows Insta |
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| Configuration requirements before installing ESET NOD32 Antivirus or ESET Smart Security in a domain network | |
| To perform a remote installation of ESET NOD32 in a domain network, either the Windows Firewall must be disabled or File and Print sharing must be allowed. See the steps below for creating a Group Policy Object that will |
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| How do I update ESET Remote Administrator with a new license file? (3.0) | |
| ESET Remote Administrator requires that a license file (nod32.lic) be uploaded to the server in order to activate the Mirror feature and communicate with more than two client workstations. The license file st |
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| How do I exclude certain files or folders from the On-demand scanner? (3.0) | |
| In some cases, users may wish to exclude certain files or directories from being scanned by the On-demand scanner, for compatibility or performance reasons. See the steps below for details on this process: |
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| What is the point of CD registration? (3.0) | |
| After purchasing your ESET NOD32 CD, it is important that you register the software in order to receive a valid username and password. Although the CD will allow the installation of ESET NOD32 on your compute |
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| ESET Smart Security or ESET NOD32 Antivirus 3.0 installation problems (how to generate an error log) | |
| If the installation of ESET Smart Security or ESET NOD32 Antivirus 3.0 ends prematurely, ends with a specific error message, or performs a rollback to a previous system state, then it may be necessary to create a log file |
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| 'Error Writing To Disk' Windows Message | |
| Occasionally, users may encounter a Windows “Error Writing to Disk” when installing ESET NOD32. |
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| When does my license expire? | |
| If you are using ESET Smart Security or ESET NOD32 Antivirus 3.0 your license expiration date can be viewed at any time by clicking Protection status from the main menu on the left. The expir |
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| How do I configure Windows Live Messenger to scan incoming files? (3.0) | |
| You can configure ESET Smart Security or ESET NOD32 Antivirus 3.0 to scan all files received through Windows Live Messenger (formerly MSN Messenger) for potential malware using the |
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| Why did I receive a warning that a virus was sent from my email address even though I keep ESET NOD32 up to date? | |
| Many malicious programs such as bots, Trojan horses, viruses and worms falsify the real sender's address with a random one selected from the address book of the infected computer. If your name and email are l |
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| How do I enable all of the capabilities within the On-demand scanner? (3.0) | |
| The default scan settings for ESET Smart Security and ESET NOD32 Antivirus are configured to maximize your computer's performance and |
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| System freezes after installing my ESET product (3.0) | |
| If you have installed an ESET security product on a computer which already has a non-ESET antivirus product installed, you may experience degraded system performance. Please uninstall both products and reinst |
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| Heuristics Explained | |
| In addition to comparing potential malware against known virus signatures, all ESET NOD32 products employ the use of heuristics in detecting viruses, trojans and other threats |
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| What does that GLE error code mean? | |
| Installing NOD32 via the Remote Administrator Console can occasionally generate a GLE error. To find the meaning of any GLE error number, follow the steps below: |
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| Is ESET NOD32 Antivirus a native 64-bit application? | |
| ESET NOD32 Antivirus 3.0* is a hybrid program in that it contains both 32-bit and 64-bit program code. The engine and interface modules used by ESET NOD32 to protect a system from malware are the result of years of development to create hig |
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| What is the difference between ESET NOD32 Antivirus 3.0 and ESET Smart Security? | |
| ESET NOD32 Antivirus 3.0 is the successor to the award-winning product ESET NOD32 Antivirus 2.*. It utilizes the scannin |
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| Where is the Mirror tab located in ESET Smart Security/ESET NOD32 Antivirus Business Edition? | |
| In ESET NOD32 Antivirus 2.7 and earlier, the LAN Update (Mirror) functionality was enabled through a separate modified client download. The Mirror functionality is now incorporated into the Business client do |
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| Can I change the frequency of virus signature updates? (3.0) | |
| By default, ESET Smart Security and ESET NOD32 Antivirus check for virus signature updates every hour. In cases where limited network resources or bandwidth necessitate less frequent updates, th |
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| How do I remove the notification tags that are appended to my email? (3.0) | |
| ESET Smart Security/ESET NOD32 Antivirus 3.0 gives users the ability to append notifications to outgoing or incoming email messages, indicating that the message has been scanned and is not infected. It is ver |
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| Possible error messages when remotely installing ESET NOD32 to Windows XP | |
| If you receive an error message while attempting to install NOD32 on a remote computer which is running t |
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| What is Anti-Stealth technology? | |
| Rootkits use special techniques to prevent unauthorized files and processes from being detected using conventional means. Anti-Stealth technology is integrated into ESET NOD32 and allows the On-demand Scanner to detect and delete these obje |
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| How do I uninstall or re-install ESET Smart Security/ESET NOD32 Antivirus (3.0)? | |
| Due to corrupted installations or newer full program releases, reinstalling your ESET security product is sometimes necessary. To reinstall, follow the steps below. |
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| How do I know ESET Smart Security/ESET NOD32 Antivirus is updating correctly? (3.0) | |
| By default, ESET Security Products check every hour for a new update and are updated at least once a day with new virus definitions and occasional program component updates. These updates are a |
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| Which version (32-bit or 64-bit) of ESET Smart Security or ESET NOD32 Antivirus should I download? | |
| To determine which version of the product you should download, first determine whether you have a 32-bit or 64-bit operating system. To do this, follow the steps for your operat |
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| What do I receive with an ESET NOD32 license? | |
| With the purchase of an ESET NOD32 license, you will receive a unique username and password that allows you to download the latest version of |
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| How do I enter my Username and Password into the system? (3.0) | |
| ESET Smart Security and ESET NOD32 Antivirus 3.0 check every hour for a new update, and are updated at least once a day with new virus definitions and occasional program component upgrades. The update will fail if your |
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| Why am I told that the Virus signature database update failed? (3.0) | |
| An update failure can be attributed to many variables. Firewalls, proxies, and other software can interfere with the connection. The internet connection could have failed, or the update parameters could be |
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| Where is my username located in the program settings? | |
| If you have forgotten or lost your username and password, please click here to ac |
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| How do I copy and paste my System Information? | |
| In many cases, our analysts can more effectively troubleshoot your issue if they have access to your ESET NOD32 and System information. In addition, if you are submitting a Support Request using our |
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